Returns & Refunds
Returns
Returns or refunds are not accepted for any other reason other than:
-The item arrived damaged
-The item arrived was not the one you ordered
In cases where the product is defective, or damaged, or You consider that, upon its delivery, the product does not match what was stipulated in the Contract, you must contact us immediately through our contact form or through your customer account, by providing the product details as well as a description of the damage found and any evidence in support of that, or by calling our Customer Service team, who will then tell you how to proceed.
To ensure the impeccable condition of all our products and to give our clients the complete deadstock experience they deserve, we do not allow returns of any kind unless the product arrived falls in the two cases mentioned above.
At Funky Insole, we get our products directly from manufacturers and select retailers to ensure product authenticity, and it's deadstock condition.
Return exemptions
If the product you ordered is eligible for a return, you must say so within 14 days of receiving the products.
Funky Insole is responsible to arrange and cover the costs of such a return.
Once the item is returned to our offices, Funky Insole will inspect the item to check if it qualifies for a Full Refund.
Refund
When requesting a return and/or refund, the client should consider that we proceed to a careful examination of the product to make sure that it has not been worn, misused, that the sole does not present stains, that the colour has not been washed out, that it does not present any residues of fluffs (whether they come from socks or from animals) and that it has not suffered damages from external causes. The same applies if the original box has been damaged (if it presents handwriting, tapes, stickers, adhesives or if the label has been manipulated). If the product comes with any accessories, labels and promotional material, they should figure inside the box when returning it.
In the event of a wrongful return, there will not be an issuance of a refund and the customer will be liable for any shipping costs incurred during the return process as well as any shipping costs for the delivery of the item back to the consumer.
Time of Refund
The refund will be made once we have received the product and verify that its current condition is not by fault of the consumer, and in no later than 14 working days from the date on which the product was received on our premises.
The above is subject to any procedure that is to be undertaken by Funky Insole with the relevant shipping company to determine the issue of return.
The refund will always be made using the same payment method used to pay for the purchase.
Funky insole does not accept returns, exchanges and/or refunds for any reason other than those specifically stated in the “Returns & Refunds” section.
The only way for Funky Insole to ensure that the product is never worn, tried-on and that it meets the “deadstock” condition is to have the product sealed in our offices or warehouse at all times prior to any sale, excluding the time needed prior to Funky Insole acquiring a product in our offices from the manufacturer, retailer or any other party who previously owned the product.